What started out as a promisingly good experience, unfortunately finished leaving a VERY sour taste in my mouth.
I cannot fault Donna for her helping me resolve a potentially embarrassing and costly error on my part (who else packs their passport in their removal boxes!). And the collection of my goods was reasonably well orchestrated even if communication was a little lacking regarding actual pickup time.
My goods were taken away in a “normal” mid-size removal van with the promise of flexible delivery within 4 weeks, which suited me fine. However, after the initial contact, everything went down hill from there.
I mean would you like the surprise of your goods arriving shrink-wrapped on a pallet – for full details see below the picture. More images are also at the bottom of the page. Any subsequent comments from EuroMoving will also be added.
- Communication about the status of delivery was purely reactive, only in response to emails initiated by me – this was in breach of EuroMoving’s Service Level Agreement.
- Excuses seemed limp regarding lorry breakdowns for an “international” removal company – almost a British Rail “leaves on the track” scenario. They only seemed to have 1 van available.
- It seems that, as per another comment, liaison with their sub-contrated drivers etc proves difficult and on more than one occasion, I was told that they couldn’t get in touch with the driver concerned.
- I was repeated told (again only after I initiated the enquiry) that “routes were being looked at and we will get back to you very soon” – this “very soon” only happened when I again followed up.
- EVENTUALLY, I was given a delivery day of Tuesday 21st so I arranged meetings for the Monday so I could be available the full day on Tuesday.
- Throughout the day, I had to request updates, eventually being told that 8pm was their cut-off… and 8pm came and went without so much as a “has it arrived?” from them.
- On the Wednesday, I received a message in French from a very strong-accented Frenchman from a company asking me to call their Beziers depot. LUCKILY my French is very good but I dread to think what would have happened if I didn’t. I called Beziers (in French) and arranged with them for delivery on the Friday as they couldn’t do Wednesday and I couldn’t do Thursday.
- I let EuropeanMoving know and their excuse is that Donna wasn’t in on Monday and the French company had tried to deliver on Monday!! without giving me any warning, either from them or EuropeanMoving.
- They also said that they tried calling me on Tuesday – I had no messages or missed calls whatsoever.
- The only thing I was told was “please do make sure that there is help at the delivery end for unloading.”
- Friday came and I had to deal with a French driver who was unable to find his way into the delivery address. I met him and organised his route in. He opened the van up and….
- My goods were piled on top of one another on a pallet and bound with shrink-wrap.
- I was told that all he would be doing would be dropping off the pallet outside the address and leaving me to deal with it as he had other deliveries to do.
- After a failed attempt to get the van into the street due to the size (note to EuropeanMoving, Google StreetView is an excellent tool for verifying van-size to street-size ratios), the driver had to leave with my goods still on their pallet in the van, saying that he would have to organise a smaller van.
- At this point I ceased contacting EuropeanMoving because at no point did they attempt to check if my goods had arrived.
- I had to call the French company on the Monday to check when delivery would be. This was organised for the morning of Tuesday 27th.
- The pallet was delivered with me having to coordinate the driver and left outside on the street for me to deal with.
- In addition, I was left to get rid of the pallet.
- The email exchanges numbered over 40! The only time EuropeanMoving initiated the exchange was to request payment.
- I complied quickly with payment requests, printing of labels etc
- As with other negative feedback, the response from European Moving will no doubt be one of the “customer is to blame”
- At no point or in any document was there any mention made of the fact that my goods would be arriving on a pallet via a “parcel delivery” company. I did not expect a full removal service but I did expect some basic care, especially as I had marked some goods fragile.
- My opinion is that EuropeanMoving has serious problems at the moment, whether it is financial or organisational. They say that they “have partners all over Europe” but it seems they are unable to manage them. It seems from previous comments, if the famous Danny is not your driver, you’re screwed!
- My lasting memory is that if I had not a) been proactive b) spoken French, my goods would still be sitting in a depot in Beziers, EuropeanMoving happily sitting in Kent thinking everything was OK.
OVERALL IMPRESSION: 1/10 (only because Donna helped at the beginning)